General questions
Do you have discounts?
Yes, there is a saving system in our store. Read more on the page “DISCOUNTS”
How can I change my order?
Please call us to change your order. Here you can find our contacts.
During the embroidering process, it was found that the number of threads in the set was not sufficient to complete the job. Why could this happen?
All kits which are released for sale are pre-embroidered and checked for the required thread consumption. On this basis, the number of threads in the kit“s set is placed with a small margin. This problem can arise if the embroidering does not follow the instructions: for example, it indicates that the embroidery is with 2 strands, and you are working with 3. You can make very large consumption on the wrong side, as well as ripping an erroneously embroidered piece of work. In this regard, we strongly recommend you to follow the instructions and take care during embroidering.
What is the minimum order amount?
The minimum order is 200 UAH.